Privacy Policy


Iliffe Media Group is committed to protecting the personal information you entrust us with and respecting your privacy. We make every effort to ensure that your information is processed lawfully and carefully.

This privacy notice describes how we collect and use personal information about you in accordance with data protection law, including the General Data Protection Regulation (GDPR) and the Data Protection Act (DPA) 2018.

Together with our Terms and Conditions and any other documents referred to herein, this is the main Privacy Policy for Iliffe Media Group and all associated print, broadcast and digital brands. Iliffe Media Group Ltd and its subsidiary companies and associated businesses (together "Iliffe Media Group", "Iliffe Media", "we", "our" or "us") will collect, use, share and disclose or otherwise process your personal information in line with this Policy.

Please email privacy@iliffemedia.co.uk to submit any questions, comments and requests regarding this Privacy Policy.


Who we are

Iliffe Media Group produces high quality media products that help make local communities better places to live and work.

Iliffe Media Group Ltd is registered in England. Company No. 11729745. The registered office address is 62 Winship Road, Milton, Cambridge, Cambridgeshire, CB24 6PP

Iliffe Media Group Ltd has three subsidiaries: Iliffe Media Ltd [Company No. 09967892], Iliffe Media Publishing Ltd [Company No. 10521838] and KM Media Group Ltd [Company No. 08528676]

Three other publishing companies associated with Iliffe Media Group: New Milton News and Media Ltd [Company No. 12867342], Newbury News and Media Ltd [Company No. 11861159] & Stratford News And Media Ltd [Company No. 12700906].

Each subsidiary and associated business is registered with the Information Commissioner’s Office (ICO) as a "data controller". The relevant data controller will depend on which product or service (including print and broadcast brands and any associated websites) you have interacted with as set out below.

Iliffe Media Ltd

ICO registration number: ZA377219

Iliffe Media Publishing Ltd

ICO registration number: ZA377421

KM Media Group Ltd

ICO registration number: ZA021468

New Milton News and Media Ltd

ICO registration number: ZB348106

Newbury News and Media Ltd

ICO registration number: Z6418287

Stratford News And Media Ltd

ICO registration number: ZB348114

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Please note that there may be other privacy policies that apply to certain services we provide. Please read these when you register or subscribe for these services.

If you have any queries about this notice or would like to make requests to exercise your rights, please email privacy@iliffemedia.co.uk

To find out more about Iliffe Media Group, please visit iliffemedia.co.uk


The information we collect from you

We (the “data controller”) may collect and process information about you (the “data subject”) for either personal or professional reasons, depending upon the circumstances in which they are collected, which will be made clear to you at the time of collection.

We may collect and process the following information about you:

We may ask you to provide personal information either as a private individual or as the representative of a company, business or organisation; including non-profit clubs, charities and societies.

Some or all of the following personal information may be collected, but only where absolutely necessary.

When using imjobs.co.uk or kentjobs.co.uk you will have the opportunity to provide more specific information to build your profile should you choose to upload your CV.

With regard to each of your visits to our websites we may also automatically collect technical information about your visit.

We may collect this information for system administration, to report aggregate information to our advertisers or otherwise in accordance with this Privacy Policy. This is statistical data about our users' browsing actions and patterns, and does not identify any individual. Whilst you can access the websites and browse through certain parts of the websites without disclosing personal information, if you wish to use certain services offered on some of the websites or obtain certain information made available by us, you may be required to share some personal information with us. If you choose not to provide the information you may not be able to use the service that has been offered or obtain the information you seek.

Additionally, where you have registered and/or logged in to our websites using social media accounts, we may capture certain information in accordance with the terms and conditions of the applicable service provider.

When you enter your email address on our website (either to log in, or to sign up to a newsletter, or similar) or when you use our app, we may share personal data or other information that we collect from you, such as your email (in hashed, pseudonymous form), mobile advertising identifier, IP address, or information about your browser or operating system, with our partner LiveRamp and its group companies, acting as joint controllers. LiveRamp uses this information to create an online identification code for the purpose of recognising you on your devices. This code does not contain any of your identifiable personal data and will not be used by LiveRamp to re-identify you. We place this code in our first party cookie or a LiveRamp cookie and allow it to be used for online and cross-channel advertising. It may be shared with our advertising partners and other third party advertising companies globally for the purpose of enabling interest-based content or targeted advertising throughout your online experience (e.g. web, email, connected devices, and in-app, etc). Detailed information on LiveRamp’s data processing activities is available in LiveRamp’s privacy policy and opt-out here: https://liveramp.uk/privacy/service-privacy-policy/. You have the right to withdraw your consent or opt-out to the processing of your personal data at any time.


Cookies

Our websites uses cookies to distinguish you from other users of our websites. This helps us to provide you with a good experience when you browse our websites and also allows us to improve our websites. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.


Security

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. Whilst we have implemented certain technical and organisational measures to protect personal information submitted via our websites from unauthorised or unlawful processing and against accidental loss or destruction or damage, unfortunately the transmission of information via the Internet is not completely secure and we cannot guarantee the security of your data transmitted to our websites; any transmission is at your own risk.

All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. You must not share your password with anyone.

Our websites contain links to other sites operated independently of Iliffe Media Publishing Ltd by third parties, which provide information and/or services and which are not covered by this Privacy Policy. We cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and you should exercise caution and look at the privacy statement applicable to the site in question.


How long we keep your Personal Information

When we obtain your personal data our policy is to keep it only for as long as is necessary for the purpose for which it was collected. However, it may be necessary to retain the information for a longer time, which we will detail here.

If your data has been submitted via post for a competition entry, your information will be destroyed no more than one month following the closing date of the competition. However, it may be necessary to make a digital copy in some instances. (For example, to record the identity of a winner.)

If your data is submitted to us electronically (online or via SMS) in order to make contact with us, including taking part in a competition, your data will be held for a maximum of 5 years. In order to satisfy the requirements of the competition and so that an accurate record of your dealings with us is accessible should any queries arise within that period.

IM Jobs and KentJobs are powered by JobBoard.com software by HotLizard, part of Aspire Media Group. HotLizard acts as “data processor" for all data submitted via imjobs.co.uk and kentjobs.co.uk. Submitted information will be retained no longer than necessary.

Aiir act as “data processor" for data submitted via kmfm.co.uk, which will be retained for a period of 2 years. If you'd like to find out more, please click here.

Self-service classified booking services are powered by Knowledge Assist software from PCS, who acts as “data processor" for all information submitted via imads.co.uk, kmclassifieds.co.uk, newburyclassifieds.co.uk, newmiltonclassifieds.co.uk and stratfordclassifieds.co.uk. Submitted information will be retained no longer than necessary.

We use the shortcode 60099 for all contact via SMS messages. This shortcode and the platform to access the messages are provided by Fonix Mobile PLC (trading as Fonix), acting as a “data processor” for us.

When you contact us for the first time using your mobile phone number, a subscriber profile will be created. Fonix, as a communications service provider, have a regulatory obligation to retain subscriber profiles and related message history data for a minimum of one year.

When you contact us via SMS we request you provide a limited amount of personal information (name, postcode and, in some instances, postal address) so that we may identify you. If you are under 16 you must also provide your date of birth in the format DD/MM/YYYY.

When you place an advertisement with us you are subject to our conditions of acceptance of advertisements and as a customer your data will be retained for upwards of 5 years to enable us to comply with our legal and contractual obligations and maintain a complete record of your transactions with us.


Legal bases for processing data and how we use it

We will only process your personal data where at least one of the six lawful bases for processing are applicable. These grounds are Consent, Contract, Legal obligation, Vital interests, Public task and Legitimate Interests

Information you provide

This information may be used…

Information collected about you

This information may be used…

Information received from other sources

We may receive information about you if you use any of the other websites we operate or the other services we provide. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them. This information may be combined with information you give to us and information collected about you. This information, and the combined information, may be used for the purposes set out above and below (depending on the types of information received).

Your information may be shared with selected third parties, including:

Your personal information may be disclosed to other third parties:


Hotjar

We use Hotjar in order to better understand our users’ needs and to optimise service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on users’ behaviour and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our websites. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf. For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.


Electronic Mail

We may use your email address to make contact with you. In some instances this will be based on legitimate interests, but in most cases this will only be done where we have your explicit consent.

1. Service notices

If you have signed up for a service using your email address (e.g. registered an account or set up a subscription), this email address may be used to contact you occasionally with relevant information about those services and your details. This may include, but is not limited to, changes to terms and conditions (including this Privacy Policy), opportunities to amend/update your details or copyright requests. The legal basis for this activity is legitimate interests.

2. Newsletters

We (the “data controller”) send a variety of email newsletters to those data subjects who have given us permission to do so. These include, but are not limited to, summaries of newly added website content. We use internal systems as well as third-party service providers to achieve this. Including SendGrid UK Ltd, Campaign Monitor Pty Ltd (trading as Campaign Monitor) and Purepromoter Limited (trading as Pure360). Campaign Monitor and Pure360 act as “data processors". SendGrid do not process or store personal data. In order to subscribe to these services, an individual has to submit their email address. This data is, where applicable, shared with / processed by one or both of these service provider/s to deliver the service/s on our behalf.

Opening and click behaviours are recorded using industry standard technologies to help us monitor and improve our newsletters.

Data is stored on the service provider's secure server/s. Our service providers are not permitted to use the data for their own purposes nor to sell or distribute it on to any other individual, organisation or business under any circumstances.

Recipients can unsubscribe from newsletters individually at any time by clicking on the 'Unsubscribe' link.

Please note this is an automated service. Should any errors occur in submitting an unsubscribe request, please use email privacy@iliffemedia.co.uk for assistance.

3. Marketing

If you have voluntarily given your consent to receive marketing communications, these will come only from us and, if you agree, from any named third party you have agreed to have your data shared with.

Our marketing emails include details of promotions, products and services, including competitions and opportunities to take part in surveys. We may also share details of advertising opportunities. We use internal systems as well as third party service providers to achieve this.

Campaign Monitor and Pure360 act as “data processors". SendGrid do not process or store personal data.

The information provided will be kept no longer than 5 years from the last recorded opening and only used to contact you in accordance with your established preferences. You can change your preferences or unsubscribe at any time.

Opening and click behaviours are recorded using industry standard technologies to help us monitor and improve our communications.

Data is stored on the service provider's secure server. Our service provider is not permitted to use the data for their own purposes nor to sell or distribute it on to any other individual, organisation or business under any circumstances.

Recipients can unsubscribe from email marketing at any time by clicking on the 'Unsubscribe' link. Please note this is an automated service. Should any errors occur in submitting an unsubscribe request, please use email privacy@iliffemediapublishing.co.uk for assistance.


Children’s data

We do not collect or use children's data for any advertising or marketing purposes, but we undertake limited processing of personal information about children.

Purposes for which data is collected include prize draw competitions in which children may enter themselves, "Little Stars" (formerly "Cute Kids") photo voting competitions and the publishing of drawings by children, videos of children, and/or class photographs supplied in agreement with schools.

Data used for "Little Stars" photographic features is collected and shared with us by The Photography Company, who gain consent from an adult with parental responsibility for the child to disclose this information to us for this purpose only.

Data submitted by those under 16 for competitions is retained for no longer than is necessary. (i.e. until a winner has been identified and informed).

Where pictures or videos of, or by, children are published alongside personal information, it is done so with the explicit consent of an adult with parental responsibility for the child and/or the child's school.


Your rights

You have the right…

You also have rights in relation to automated decision making and profiling. We will only carry out this type of processing where the decision is:


Concerns and complaints

If you have a question, query or concern about how we use your personal data, please contact us at privacy@iliffemedia.co.uk and we will do our best to respond within 72 hours.

If you feel that your data, or a request related to your data, has not been handled correctly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO). You can contact them by calling 0303 123 1113 or going to ico.org.uk/concerns

This policy was last updated on 10.01.2024

We use cookies

We use cookies to make your experience on this website better. Learn More